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Manager-On-Duty

部門 : Passenger Services Department
檔案編號 :
職業類別 : Permanent

Responsibilities

  • Achieve customer airlines principals’ on time performance target without compromising aviation safety and security
  • Assist Duty Manager to maintain the service / schedule integrity of the customer airlines handled by HAS
  • Oversee and manage the ground operational activities to attain the highest customer service level
  • Monitor flight handling process perform by individual units of Passenger Service Department so as ensure adequate and appropriate resource being deployed at operational areas
  • Support Passenger Services Supervisors dealing with passenger’s complaint at customer contact area
  • Liaise with customer airlines about the day-to-day operations in order to maintain good working relationships
  • Co-ordinate with customer airlines and internal units for flight irregularities handling ensure service standard uphold as well as to plan and allocate appropriate resources in flight irregularities handling
  • Monitor and support operational units in service recovery handling after flight disruption
  • Demonstrate the highest standard of customer services and to act as role model for staff
  • Handle operational discrepancies investigation and interview concerned staff member. Conduct debriefing and issue Record of Discussion to the non-conformance staff
  • Attend training sessions, as and when required
  • Support and to facilitate staff development and coaching of sub-ordinates
  • Complete other assignments allocated by Manager Passenger Services and Duty Managers

 

Requirements

·         University graduate / tertiary education with relevant training

·         Minimum 10 years’ experience in related field and including 3 years at management level

·         Good business and project management skills

·         Abundant airline knowledge: experience in airline business process and procedures

·         Detailed-minded, strong planning and organizing skills

·         Excellent communication and influencing skills – able to communicate well with all parties

·         Proven ability to develop and implement strategic and development plans with hands on experience in assessing, consulting, facilitating and implementing change initiatives and programs

·         Good command of spoken and written English. Proficiency in Chinese and an additional language will be advantage

申請手續
請將詳細履歷循下列途徑遞交:
1. 郵寄: 香港大嶼山香港國際機場東輝路11號國泰坊4樓
香港機場地勤服務有限公司人事部
2. 傳真: 2928 3170
3. 電郵: recruitment@has.com.hk

我們為員工提供優厚福利,包括退休福利、旅遊優惠、醫療津貼、輪班津貼及酌情發放的年終獎金等。
以上部份福利適用於合約僱員。

私隱政策聲明
本公司所收到的職位申請表只供招聘用途,申請人如在四星期內未獲邀面試,即表示是次申請未獲接納,所有落選者的資料,將於六個月內從本檔案中銷毀。

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