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部門 : Passenger Services Department
檔案編號 :
職業類別 : Permanent


  • Achieve customer airlines principals’ on time performance target without compromising aviation safety and security
  • Assist Duty Manager to maintain the service / schedule integrity of the customer airlines handled by HAS
  • Oversee and manage the ground operational activities to attain the highest customer service level
  • Monitor flight handling process perform by individual units of Passenger Service Department so as ensure adequate and appropriate resource being deployed at operational areas
  • Support Passenger Services Supervisors dealing with passenger’s complaint at customer contact area
  • Liaise with customer airlines about the day-to-day operations in order to maintain good working relationships
  • Co-ordinate with customer airlines and internal units for flight irregularities handling ensure service standard uphold as well as to plan and allocate appropriate resources in flight irregularities handling
  • Monitor and support operational units in service recovery handling after flight disruption
  • Demonstrate the highest standard of customer services and to act as role model for staff
  • Handle operational discrepancies investigation and interview concerned staff member. Conduct debriefing and issue Record of Discussion to the non-conformance staff
  • Attend training sessions, as and when required
  • Support and to facilitate staff development and coaching of sub-ordinates
  • Complete other assignments allocated by Manager Passenger Services and Duty Managers



·         University graduate / tertiary education with relevant training

·         Minimum 10 years’ experience in related field and including 3 years at management level

·         Good business and project management skills

·         Abundant airline knowledge: experience in airline business process and procedures

·         Detailed-minded, strong planning and organizing skills

·         Excellent communication and influencing skills – able to communicate well with all parties

·         Proven ability to develop and implement strategic and development plans with hands on experience in assessing, consulting, facilitating and implementing change initiatives and programs

·         Good command of spoken and written English. Proficiency in Chinese and an additional language will be advantage

1. 郵寄: 香港大嶼山香港國際機場東輝路11號國泰坊4樓
2. 傳真: 2928 3170
3. 電郵: recruitment@has.com.hk