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Passenger Services Officer (Ticketing)

Department : Passenger Services
Reference Code :
Employment Type : Permanent

Responsibilities

  • Responsible for all daily routine duties at Information Counter, such as ticket issuance for all customer airlines and reservation (including staff ticket for some customer airlines), flight disruption and protection handling, solving problem of electronic ticket, general enquiry from external and internal
  • Responsible for compiling all customers airlines daily reports, namely sales report
  • Handle complaint cases

Requirements

  • Grade E / Level 2 or above with 5 subjects including English (syllabus B), Chinese Language & Mathematics at HKCEE / HKDSE or equivalent
  • Minimum 1 year relevant experience
  • Capable of working independently and work under pressure
  • With good communication skills and customer-oriented
  • Good command of both written & spoken English and Chinese, including Mandarin
  • Willing to work on shift & overtime
How to apply:
Please send us your application with detailed resume by either:
1. Mail to People Department,
Hong Kong Airport Services Ltd., 4/F, Cathay Dragon House, 11 Tung Fai Road,
Hong Kong International Airport, Lantau, Hong Kong.
2. Fax to 2928 3170.
3. Email to recruitment@has.com.hk

We offer an attractive benefits package, including staff bus services, staff price canteen services, shift-duty allowance, overtime allowance, medical benefits, retirement benefits, airline concessional travel, discretionary year-end bonus, driving licence sponsorship...etc.

Privacy Policy
Information provided by applicants will be used for recruitment-related purposes only and will be handled in strictly confidential. Applicants not being invited for an interview within 4 weeks may be considered their applications unsuccessful. All information regarding unsuccessful applicants will be deleted from our files within 6 months.

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