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Passenger Services Officer (Japanese Speaking)

Department : Passenger Services Department
Reference Code :
Employment Type : Permanent


  • Provide passenger reception, check-in, arrival and transit services to our clients
  • Provide check-in service at counter / in-town / transfer desk / Skypier
  • Answer passenger enquiry at Airlines Service Desk
  • Perform pre-flight and post-flight duties
  • Perform queue combining at check-in counter / transfer desk
  • Assist passenger at Self Check-in Kiosk
  • Support his / her superiors in flight disruptions and difficult passenger handling
  • Comply with new handling requirement or procedure of customer airlines if any
  • Adhere with company policy and standard such as grooming and uniform standard
  • Attend training sessions, as and when required
  • Complete other assignments allocated by his / her superior


  • HKCEE / HKDSE or equivalent
  • Minimum 1 year relevant experience
  • Fluent in Japanese with JLPT N2 and proficiency in English & Cantonese and ability to communicate in Putonghua
  • Mature with good interpersonal skills and be dedicated to providing high levels of customer service
  • Willing to work on shift, 48 working hours & 5 working days per week


How to apply:
Please send us your application with detailed resume by either:
1. Mail to People Department,
Hong Kong Airport Services Ltd., 4/F, Cathay Dragon House, 11 Tung Fai Road,
Hong Kong International Airport, Lantau, Hong Kong.
2. Fax to 2928 3170.
3. Email to recruitment@has.com.hk

We offer an attractive benefits package, including staff bus services, staff price canteen services, shift-duty allowance, overtime allowance, medical benefits, retirement benefits, airline concessional travel, discretionary year-end bonus, driving licence sponsorship...etc.

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Information provided by applicants will be used for recruitment-related purposes only and will be handled in strictly confidential. Applicants not being invited for an interview within 4 weeks may be considered their applications unsuccessful. All information regarding unsuccessful applicants will be deleted from our files within 6 months.