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Manager Passenger Services

Department :
Reference Code :
Employment Type : Permanent

Responsibilities

  • Overseeing the Passenger Services team, ensure the airport services operation runs smoothly and efficiently, conform the safety and security requirements stipulated by IATA and Customer Airlines.
  • Ensure the team is adequately resourced and trained to meet the contracted service level agreement of Customer Airlines and Business Continuity and Emergency Response plan are in place.
  • Foster a high standard of customer service at all passenger’s contact points, and comply with the Customer Airlines standard and procedure.
  • Constantly review to enhance the service and operational performance.
  • Engage and attend internal and external events/Meetings, and handle airlines enquiries and issues.
  • Establish and maintain adequate manpower in accordance with Service Level Agreement
  • Set measurable performance standard with line managers.
  • Manage development initiates for internal team through experience, exposure, coaching and mentoring.
  • Attend to staff issues and maintain staff morale.
  • Develop employees with high potential to ensure they have a self-fulfilling and rewarding career in the company.
  • Upkeep the Business Continuity Plan and handling procedure.
  • Lead and co-ordinate between internal/external parties and PSS team for operational safety and security audit.
  • To delegate, co-ordinate and participate the Emergency & Accident drill hosted by Airport Authority.
  • Work closely with Safety & Security (SAF) team to drive safe working behaviours, monitor staff safety performance to ensure staff injury and accidents are kept to the minimum.
  • To evaluate, plan and implement various procedures that should be in line with the responsible airline requirement, standard and customer services.
  • To ensure all the changes, procedures and regulations are to be done and met effectively.
  • Host performance review meeting with PSS team to identify loopholes or deficiency and to implement corrective measures.
  • Actively seek ways to exercise effective cost control mechanism.
  • To complete other tasks assignment allocated by GMO.
  • To attend training sessions, as and when required, either as instructor or trainee



Requirements

  • University graduate / tertiary education with relevant training.
  • Minimum 10 years’ experience in related field and including 5 years at management level.
  • Good business and project management skills.
  • Abundant airline knowledge: experience in airline business process and procedures.
  • Detailed-minded, strong planning and organizing skills.
  • Excellent communication and influencing skills – able to communicate well with all parties.
  • Proven ability to develop and implement strategic and development plans with hands on experience in assessing, consulting, facilitating and implementing change initiatives and programs.
  • Good command of spoken and written English. Proficiency in Chinese and an additional language will be advantage

 

 

Please send your application to People Manager, Hong Kong Airport Services Ltd., 4/F., Cathay Dragon House, 11 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong or fax to 2928 3170 or email to recruitmentppl@has.com.hk

 

www.has.com.hk

 

https://www.facebook.com/recruitmenthas/

 

Information provided by applicants will be used for recruitment-related purposes only and will be handled in strictly confidential. Applicants not being invited for an interview within 4 weeks may be considered their applications unsuccessful. All information regarding unsuccessful applicants will be deleted from our files within 6 months.

 

How to apply:
Please send us your application with detailed resume by either:
1. Mail to People Department,
Hong Kong Airport Services Ltd., 4/F, Cathay Dragon House, 11 Tung Fai Road,
Hong Kong International Airport, Lantau, Hong Kong.
2. Fax to 2928 3170.
3. Email to recruitment@has.com.hk

We offer an attractive benefits package, including staff bus services, staff price canteen services, shift-duty allowance, overtime allowance, medical benefits, retirement benefits, airline concessional travel, discretionary year-end bonus, driving licence sponsorship...etc.

Privacy Policy
Information provided by applicants will be used for recruitment-related purposes only and will be handled in strictly confidential. Applicants not being invited for an interview within 4 weeks may be considered their applications unsuccessful. All information regarding unsuccessful applicants will be deleted from our files within 6 months.

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