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Department : Passenger Services Department
Reference Code :
Employment Type : Permanent


  • Achieve customer airlines principals’ on time performance target without compromising aviation safety and security
  • Assist Duty Manager to maintain the service / schedule integrity of the customer airlines handled by HAS
  • Oversee and manage the ground operational activities to attain the highest customer service level
  • Monitor flight handling process perform by individual units of Passenger Service Department so as ensure adequate and appropriate resource being deployed at operational areas
  • Support Passenger Services Supervisors dealing with passenger’s complaint at customer contact area
  • Liaise with customer airlines about the day-to-day operations in order to maintain good working relationships
  • Co-ordinate with customer airlines and internal units for flight irregularities handling ensure service standard uphold as well as to plan and allocate appropriate resources in flight irregularities handling
  • Monitor and support operational units in service recovery handling after flight disruption
  • Demonstrate the highest standard of customer services and to act as role model for staff
  • Handle operational discrepancies investigation and interview concerned staff member. Conduct debriefing and issue Record of Discussion to the non-conformance staff
  • Attend training sessions, as and when required
  • Support and to facilitate staff development and coaching of sub-ordinates
  • Complete other assignments allocated by Manager Passenger Services and Duty Managers



·         University graduate / tertiary education with relevant training

·         Minimum 10 years’ experience in related field and including 3 years at management level

·         Good business and project management skills

·         Abundant airline knowledge: experience in airline business process and procedures

·         Detailed-minded, strong planning and organizing skills

·         Excellent communication and influencing skills – able to communicate well with all parties

·         Proven ability to develop and implement strategic and development plans with hands on experience in assessing, consulting, facilitating and implementing change initiatives and programs

·         Good command of spoken and written English. Proficiency in Chinese and an additional language will be advantage

How to apply:
Please send us your application with detailed resume by either:
1. Mail to People Department,
Hong Kong Airport Services Ltd., 4/F, Cathay Dragon House, 11 Tung Fai Road,
Hong Kong International Airport, Lantau, Hong Kong.
2. Fax to 2928 3170.
3. Email to recruitment@has.com.hk

We offer an attractive benefits package, including staff bus services, staff price canteen services, shift-duty allowance, overtime allowance, medical benefits, retirement benefits, airline concessional travel, discretionary year-end bonus, driving licence sponsorship...etc.

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Information provided by applicants will be used for recruitment-related purposes only and will be handled in strictly confidential. Applicants not being invited for an interview within 4 weeks may be considered their applications unsuccessful. All information regarding unsuccessful applicants will be deleted from our files within 6 months.