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Service Leader


Passenger Services Department

Employment Type:

Job Reference No.:




  • Accountable for carrying out and assist the Passenger Services Supervisor in monitoring the Passenger Services team and ensuring quality customer services is provided.

  • Provide passenger reception and check-in services to our clients and assist junior officers, shift in-charge.

  • Assist supervisors ensure tidiness of counter areas and smooth operations.

  • Supervise check-in service at check-in counter / in-town check-in counter / transfer desk counter / Skypier counter in the absence of supervisors.

  • Provide supervision at Airlines Service Desk in the absence of supervisors.

  • Perform pre-flight checking and post-flight duties.

  • Support and assist Passenger Services Officers in handling of difficult situations or passenger in the absence of supervisors.

  • Coach new-joiners and observe their performance as well as give feedback to supervisors if any poor performance observed.

  • Assist counter supervisors ensure all Passenger Services Officers comply with new handling requirement of customer airlines if any.

  • Perform seat controller functions, editing Customer Airlines‘ flights, placing preliminary catering meal order and adjustment in accordance with the procedural requirements.

  • Compiling flight control reports and survey, monitoring passenger acceptance and performing equipment change, seat reallocation and preparing flight briefing sheet when required.

  • Carrying out and assist the Passenger Services Supervisor in monitoring the arrival and Departure duties.

  • Acting as gate in-charge for departure flights.


  • HKCEE / HKDSE or above

  • Minimum 2 years relevant experience and able to work independently.

  • Self-discipline and adaptable to working pressure.

  • Acquired two or above check-in system skills is preferable.

  • Mature with good interpersonal skill, and be dedicated to providing high levels of customer service.

How to Apply

Please send us your application with detailed resume by either:

  1. Mail to People Department, Hong Kong Airport Services Ltd., 4/F, Cathay House, 11 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong.

  2. Fax to 2928 3170.

  3. Email to


Whatsapp: 9190 4717

We offer an attractive benefits package, including discretionary performance bonus, employee/dependent concessional travel scheme, employee/dependent medical scheme, attractive annual leave/holidays, airport/group staff discount, promising career opportunities, training/funding program, on-the-job training.
**Apply  to eligible positions**

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