Accountable for carrying out and assist the Passenger Services Supervisor in monitoring the Passenger Services team and ensuring quality customer services is provided.

Provide passenger reception and check-in services to our clients and assist junior officers, shift in-charge.

Assist supervisors ensure tidiness of counter areas and smooth operations.

Supervise check-in service at check-in counter / in-town check-in counter / transfer desk counter / Skypier counter in the absence of supervisors.

Provide supervision at Airlines Service Desk in the absence of supervisors.

Perform pre-flight checking and post-flight duties.

Support and assist Passenger Services Officers in handling of difficult situations or passenger in the absence of supervisors.

Coach new-joiners and observe their performance as well as give feedback to supervisors if any poor performance observed.

Assist counter supervisors ensure all Passenger Services Officers comply with new handling requirement of customer airlines if any.

Perform seat controller functions, editing Customer Airlines‘ flights, placing preliminary catering meal order and adjustment in accordance with the procedural requirements.

Compiling flight control reports and survey, monitoring passenger acceptance and performing equipment change, seat reallocation and preparing flight briefing sheet when required.

Carrying out and assist the Passenger Services Supervisor in monitoring the arrival and Departure duties.

Acting as gate in-charge for departure flights.