top of page

Service Leader (Training & Performance)


Passenger Services Department

Employment Type:

Job Reference No.:




  • Assist in design, development and customization of training and assessment materials, ensuring the training align with ISAGO standards and meet the requirements of customer airlines

  • Conduct classroom training and briefing session

  • Support and monitor the coaching performance of frontline coaches

  • Provide on-the-job coaching and assessment to frontline colleagues

  • Assist in the review and updating of training content, ensuring the training are up-to-date and accurate

  • Compile training progress report and keep record of training results

  • Keep current of operational knowledge and skills and perform operation duties

  • Assist in training administration and needs analysis study

  • Support operations, projects as and when required

  • Perform the ad-hoc assignment and duties assigned by superior


  • HKCEE / HKDSE or equivalent

  • Minimum 2 years working experience in Passenger Services handling

  • A role model of service quality and operational safety and security

  • Good command of spoken and written English and Chinese (Cantonese and Putonghua)

  • Passion to learn and share with others

How to Apply

Please send us your application with detailed resume by either:

  1. Mail to People Department, Hong Kong Airport Services Ltd., 4/F, Cathay House, 11 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong.

  2. Fax to 2928 3170.

  3. Email to


Whatsapp: 9190 4717

We offer an attractive benefits package, including discretionary performance bonus, employee/dependent concessional travel scheme, employee/dependent medical scheme, attractive annual leave/holidays, airport/group staff discount, promising career opportunities, training/funding program, on-the-job training.
**Apply  to eligible positions**

Applicant Privacy Policy
Information provided by applicants will be used for recruitment-related purposes only and will be handled in strictly confidential. Applicants not being invited for an interview within 4 weeks may be considered their applications unsuccessful. All information regarding unsuccessful applicants will be deleted from our files within 6 months. Read more about Applicant Privacy Policy.

bottom of page