top of page

​旅客服務督察 - 培訓、績效及標準

部門 : 

旅客服務部

職業類別 : 

檔案編號 :

長期僱員

-

主要職責

  • Coaching and monitoring the HAS Passenger Service Line Training duties, ensuring high-quality training services are delivered

  • Design, develop and conduct initial, progression and customer service training programs to equip Passenger Services team members with essential competencies

  • Deliver Induction and Customer Service Training, Airline training programme and briefing sessions

  • Conduct training needs analysis and the review existing training programmes

  • Customize and update training syllabus, materials and assessments to align with ISAGO standards and recommended practices addressing the specific needs of airlines

  • Collaborate with frontline coaches to facilitate effective on-the-job training and monitor performance

  • Provide performance feedback and reports for individual team members, coordinating with operation line management for appropriate follow-up and support

  • Evaluate the training process and effectiveness, making recommendation for improvement

  • Support operations and projects as and when required

入職要求

  • Good airline knowledge: with minimum 5 years’ experience in airline business, customer service excellence, process and procedures

  • Proven experience in training and on-the-job coaching. Preferably with knowledge on course design

  • Detail-minded, strong planning and organizing skill

  • Excellent communication and influencing skills – able to communicate well with all parties

  • Computer literate, especially Microsoft Word and Excel

  • Good command of spoken and written English.  Proficiency in Chinese and an additional language will be an advantage

  • Passion to learn and share with others

申請方法

請將詳細履歷循下列途徑遞交:

  1. 電郵: recruitment@has.com.hk

​查詢:

電話:2450 2988

Whatsapp: 9190 4717

我們為員工提供優厚福利,包括酌情發放的工作表現獎、僱員/家屬機票優惠、僱員/家屬醫療福利、優於法例年假、假期、機場/集團員工優惠、良好晉升機會、培訓/資助計劃及在職培訓。

**適用於符合條件的職位**

求職者私隱政策

本公司所收到的職位申請表只供招聘用途,申請人如在四星期內未獲邀面試,即表示是次申請未獲接納,所有落選者的資料,將於兩年後從本公司檔案中銷毀。詳情可參閱
個人資料收集聲明

bottom of page