主要職責
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Collaborate in the design, development and customization of training and assessment materials to ensure compliance with ISAGO standards and alignment with customer airlines requirements
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Conduct Induction Training Programme, Airline Training, and Briefing sessions to onboard and educate staff
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Support and monitor the coaching performance of frontline coaches
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Provide on-the-job coaching and assessment to frontline colleagues
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Assist in the review and updating of training content, ensuring it is current, accurate and relevant to industry standards
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Compile training progress reports and maintain comprehensive records of training outcomes
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Stay abreast of industry changes and operational best practices, performing operational duties as required
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Assist in training administration and conduct needs analysis studies to identify training requirements
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Support operations, projects as and when required
入職要求
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Post-secondary or above
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Minimum 2 years working experience. Experience in Aviation Passenger Services handling or Customer Service Training will be advantage
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A role model of service quality and operational safety and security
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Good command of spoken and written English and Chinese (Cantonese and Putonghua)
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Good presentation skills and listening skill
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Computer literate, especially Microsoft Word and Excel
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Passion to learn and share with others
我們為員工提供優厚福利,包括酌情發放的工作表現獎、僱員/家屬機票優惠、僱員/家屬醫療福利、優於法例年假、假期、機場/集團員工優惠、良好晉升機會、培訓/資助計劃及在職培訓。
**適用於符合條件的職位**
求職者私隱政策
本公司所收到的職位申請表只供招聘用途,申請人如在四星期內未獲邀面試,即表示是次申請未獲接納,所有落選者的資料,將於六個月內從本檔案中銷毀。閱灠求職者私隱政策。