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Duty Controller (Ramp Services)


Ramp & Cargo Services Department

Employment Type:

Job Reference No.:




  • To supervise and motivate all work teams in Ramp Services Section for smooth and effective delivery of services to fulfill operational responsibilities

  • To maximize productivity through effective planning of roster patterns, allocation of resources, management of sectional manning levels, monitoring of overtime work and proper record management

  • To accomplish operational objectives and performance targets (KPI) as set up with the management team

  • To recommend improvements on existing work practices and equipment requirements/ modifications

  • To highlight and promote safety culture, closely monitor staff’s safety practices and rectify any incompliance immediately

  • To liaise and collate feedback from relevant airline personnel to ensure that our customers objectives are met; and to liaise with Airport Authority, RHOs, CTOs, and other internal departments for problem shooting

  • To investigate any incidents, accidents, delays, complaints and irregularities

  • To maintain staff discipline, appearance and morale in Ramp Services Section and to channel staff opinions to management team if any

  • To complete other project and assignment allocated by Management


  • Post secondary or above

  • Minimum 5 years’ experience at supervisory level in relevant field

  • Competence in crisis management and problem-solving

  • Good communication and interpersonal skills

  • Good command of written/spoken English and Chinese (Cantonese and Putonghua)

  • Holder of valid HK driving licence 1 & 2

How to Apply

Please send us your application with detailed resume by either:

  1. Mail to People Department, Hong Kong Airport Services Ltd., 4/F, Cathay House, 11 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong.

  2. Fax to 2928 3170.

  3. Email to


Whatsapp: 9190 4717

We offer an attractive benefits package, including discretionary performance bonus, employee/dependent concessional travel scheme, employee/dependent medical scheme, attractive annual leave/holidays, airport/group staff discount, promising career opportunities, training/funding program, on-the-job training.
**Apply  to eligible positions**

Applicant Privacy Policy

Information provided by applicants will be used for recruitment-related purposes only and will be handled in strictly confidential. Applicants not being invited for an interview within 4 weeks may be considered their applications unsuccessful. All information regarding unsuccessful applicants will be deleted from our files after 2 years. Read more about Personal Information Collection Statement.

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