Responsibilities
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Coaching and monitoring the HAS Passenger Service Line Training duties, ensuring high-quality training services are delivered
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Design, develop and conduct initial, progression and customer service training programs to equip Passenger Services team members with essential competencies
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Deliver Induction and Customer Service Training, Airline training programme and briefing sessions
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Conduct training needs analysis and the review existing training programmes
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Customize and update training syllabus, materials and assessments to align with ISAGO standards and recommended practices addressing the specific needs of airlines
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Collaborate with frontline coaches to facilitate effective on-the-job training and monitor performance
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Provide performance feedback and reports for individual team members, coordinating with operation line management for appropriate follow-up and support
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Evaluate the training process and effectiveness, making recommendation for improvement
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Support operations and projects as and when required
Requirements
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Good airline knowledge: with minimum 5 years’ experience in airline business, customer service excellence, process and procedures
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Proven experience in training and on-the-job coaching. Preferably with knowledge on course design
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Detail-minded, strong planning and organizing skill
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Excellent communication and influencing skills – able to communicate well with all parties
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Computer literate, especially Microsoft Word and Excel
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Good command of spoken and written English. Proficiency in Chinese and an additional language will be an advantage
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Passion to learn and share with others
How to Apply
Please send us your application with detailed resume by either:
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Email to recruitment@has.com.hk
We offer an attractive benefits package, including discretionary performance bonus, employee/dependent concessional travel scheme, employee/dependent medical scheme, attractive annual leave/holidays, airport/group staff discount, promising career opportunities, training/funding program, on-the-job training.
**Apply to eligible positions**
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Information provided by applicants will be used for recruitment-related purposes only and will be handled in strictly confidential. Candidates not notified within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. Read more about Personal Information Collection Statement.