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Passenger Services Supervisor - Training Performance and Standards

Department:

Passenger Services Department

Employment Type:

Job Reference No.:

Permanent

-

Responsibilities

  • Coaching and monitoring the HAS Passenger Service Line Training duties, ensuring high-quality training services are delivered

  • Design, develop and conduct initial, progression and customer service training programs to equip Passenger Services team members with essential competencies

  • Deliver Induction and Customer Service Training, Airline training programme and briefing sessions

  • Conduct training needs analysis and the review existing training programmes

  • Customize and update training syllabus, materials and assessments to align with ISAGO standards and recommended practices addressing the specific needs of airlines

  • Collaborate with frontline coaches to facilitate effective on-the-job training and monitor performance

  • Provide performance feedback and reports for individual team members, coordinating with operation line management for appropriate follow-up and support

  • Evaluate the training process and effectiveness, making recommendation for improvement

  • Support operations and projects as and when required

Requirements

  • Good airline knowledge: with minimum 5 years’ experience in airline business, customer service excellence, process and procedures

  • Proven experience in training and on-the-job coaching. Preferably with knowledge on course design

  • Detail-minded, strong planning and organizing skill

  • Excellent communication and influencing skills – able to communicate well with all parties

  • Computer literate, especially Microsoft Word and Excel

  • Good command of spoken and written English.  Proficiency in Chinese and an additional language will be an advantage

  • Passion to learn and share with others

How to Apply

Please send us your application with detailed resume by either:

  1. Email to recruitment@has.com.hk

Enquiry:

Whatsapp: 9190 4717

We offer an attractive benefits package, including discretionary performance bonus, employee/dependent concessional travel scheme, employee/dependent medical scheme, attractive annual leave/holidays, airport/group staff discount, promising career opportunities, training/funding program, on-the-job training.
**Apply  to eligible positions**

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