24 May 2024
Congratulations to Nordy Lau from our Passenger Services Department for winning the silver title for individual award - counter service in the HKACE Customer Service Excellence Award 2023! This recognition is a well-deserved acknowledgment of her unwavering commitment to delivering exceptional service to our customers.
Nordy's journey with HAS has been marked by her dedication and passion for passenger services. One memorable story that stands out is when she assisted an elderly man who was sitting on a chair in front of the counter, struggling with his travel document arrangements. Nordy's quick thinking and compassionate approach ensured that he received the necessary assistance, making his travel experience smooth and stress-free.
Throughout 2023, Nordy received numerous compliments from the customers for her outstanding counter service, resolving their issues promptly and ensuring a seamless travel experience. Her ability to handle challenging situations with efficiency has made a significant impact on our customers.
At HAS, we take pride in our team's dedication to ensuring a seamless travel experience for our customers.
Heartfelt congratulations to Nordy for her achievement!
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