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Service Leader - Training, Performance and Standards

Department:

Passenger Services Department

Employment Type:

Job Reference No.:

Permanent

-

Responsibilities

  • Collaborate in the design, development and customization of training and assessment materials to ensure compliance with ISAGO standards and alignment with customer airlines requirements

  • Conduct Induction Training Programme, Airline Training, and Briefing sessions to onboard and educate staff

  • Support and monitor the coaching performance of frontline coaches

  • Provide on-the-job coaching and assessment to frontline colleagues

  • Assist in the review and updating of training content, ensuring it is current, accurate and relevant to industry standards

  • Compile training progress reports and maintain comprehensive records of training outcomes

  • Stay abreast of industry changes and operational best practices, performing operational duties as required

  • Assist in training administration and conduct needs analysis studies to identify training requirements

  • Support operations, projects as and when required

Requirements

  • Post-secondary or above

  • Minimum 2 years working experience.  Experience in Aviation Passenger Services handling or Customer Service Training will be advantage

  • A role model of service quality and operational safety and security

  • Good command of spoken and written English and Chinese (Cantonese and Putonghua)

  • Good presentation skills and listening skill

  • Computer literate, especially Microsoft Word and Excel

  • Passion to learn and share with others

How to Apply

Please send us your application with detailed resume by either:

  1. Email to recruitment@has.com.hk

Enquiry:

Whatsapp: 9190 4717

We offer an attractive benefits package, including discretionary performance bonus, employee/dependent concessional travel scheme, employee/dependent medical scheme, attractive annual leave/holidays, airport/group staff discount, promising career opportunities, training/funding program, on-the-job training.
**Apply  to eligible positions**

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