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Service Leader


Passenger Services Department

Employment Type:

Job Reference No.:




  • Accountable for carrying out and assist the Passenger Services Supervisor in monitoring the Passenger Services team and ensuring quality customer services is provided

  • Provide passenger reception and check-in services to our clients and assist junior officers

  • Assist supervisors in ensuring tidiness of counter areas and smooth operations

  • Supervise check-in service at check-in counter / in-town check-in counter / transfer desk counter / Skypier counter

  • Assist counter supervisors in ensuring all Passenger Services Officers comply with new handling requirements of customer airlines if any


  • HKCEE / HKDSE or above

  • Good command of both written & spoken in English and Chinese, including Mandarin

  • Minimum 2 years relevant experience and able to work independently

  • Acquired two or above check-in system skills is preferable

  • Mature with good interpersonal skills, and be dedicated to providing high levels of customer service

How to Apply

Please send us your application with detailed resume by either:

  1. Mail to People Department, Hong Kong Airport Services Ltd., 4/F, Cathay House, 11 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong.

  2. Fax to 2928 3170.

  3. Email to


Whatsapp: 9190 4717

We offer an attractive benefits package, including discretionary performance bonus, employee/dependent concessional travel scheme, employee/dependent medical scheme, attractive annual leave/holidays, airport/group staff discount, promising career opportunities, training/funding program, on-the-job training.
**Apply  to eligible positions**

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Information provided by applicants will be used for recruitment-related purposes only and will be handled in strictly confidential. Applicants not being invited for an interview within 4 weeks may be considered their applications unsuccessful. All information regarding unsuccessful applicants will be deleted from our files after 2 years. Read more about Personal Information Collection Statement.

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