Excellence in every journey—recognised across safety and service

At HAS by Cathay, we are honoured to be recognised across two major award schemes by Airport Authority Hong Kong, reaffirming our commitment to safety and customer service excellence.

At the Airport Safety Recognition Scheme 2025/26 , we received 15 individual awards, reflecting a strong and proactive safety culture across the organisation. These recognitions highlight our focus on early risk identification and consistent safety practices—demonstrating a collective commitment to maintaining safe and reliable operations.

On the customer service front, we received the Check-in Service Awards – Check-in Efficiency at the Customer Service Excellence Programme (CSEP) Awards 2025 — a testament to our teams’ ability to deliver safe, efficient, and professional service amid the dynamic demands of Hong Kong International Airport. This achievement reflects the collective efforts of our people, with 61 commendation cases underscoring a shared commitment to service excellence.

We were also honoured to receive the Cross-company Excellence Awards – Outstanding Customer Service in partnership with Airport Authority Hong Kong. This recognition was awarded for a joint effort to deliver a festive hairband to a young passenger during the Christmas season, with teams mobilising swiftly under time constraints to fulfil the request before boarding. It reflects our shared commitment to delivering exceptional service, going above and beyond, and working seamlessly together to ensure an enjoyable journey at HKIA.

We extend our heartfelt congratulations to all individual award winners and sincere appreciation to every team member for their continued commitment and professionalism.

Together, these achievements reflect who we are: upholding the highest safety standards while delivering seamless customer experiences.